Dawid Kacprzak

Support Engineer

Good morning, My name is Dawid Kacprzak. For past 10 years I am associated with IT, at the bottom of my carrer i started working on 1st line support, now I am responsible for implementation and support customers who use solutions based on Collab/Asterisk/Freeswitch/MS platform.

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Skills

VOIP
80%
TCP/IP
70%
SQL
60%
PBX Alcatel/Siemens/Collab/Asterisk/Freeswitch
80%
Desktop Support
70%
Windows Server
70%
Javascript
60%
WebRTC
75%

Work Experience

Contact Center Engineer

October 2015

At Cludo Warsaw Poland

  • Implementation of telecommunication solutions for CC
  • Analysis of customer needs
  • Providing product training for our Customer
  • Providing 2nd line support

Contact Center System Specialist

February 2010

At Cyfrowy Polsat S.A Warsaw Poland

  • Maintenance & management telecom infrastructure based on AL OmniPCX Enterprise
  • Management Contact Center systems based on Genesys CTI.
  • Providing 1st and 2nd line technical support
  • Developing web script, knowladge base based on HTML5/JS/Rails/MySQL

IT Support Specialist

January 2009

At Webtel Sp.z.o.o Warsaw Poland

  • Maintenance & management telecom infrastructure based on AL OmniPCX Enterprise
  • Maintenance & management CC systems based on Altitude uci
  • Assist users and business leaders with OS and application support

HelpDesk IT

Call Center Poland SA Warsaw

11 November 2007

  • 1st and 2nd level technical support
  • Software and hardware support and configuration
  • Back Office software support
  • Active Directory user account management
  • Network access control and support
  • Printer, HP terminals, computer installation and configuration
  • Software support for Call Center Appliacation

Team Leader CC

Call Center Poland SA Warsaw

11 June 2007

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Call Center Agent

Call Center Poland SA

11 January 2007

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Contact

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